Canberra Raiders recognises the importance of your privacy and your right to control your Personal Information and is committed to complying with applicable privacy laws. We will only request Personal Information that is reasonably necessary for us to perform our functions and activities as a Rugby League club. Please be aware, you are under no obligation to provide us with your Personal Information, but if you choose not to provide your Personal Information, you may not be able to take advantage of one or more of the features we offer and it will be harder for us to confirm your identity and be sure it is you that we are dealing with. On request and wherever it is lawful and practicable, we will offer you the opportunity of not identifying yourself, or of using a pseudonym, when entering transactions, or otherwise dealing with, Canberra Raiders.
2. HOW WE SHARE YOUR INFORMATION AS PART OF THE RUGBY LEAGUE EXCHANGE
Canberra Raiders is always seeking to better understand our player and fan preferences including by analysing your Personal Information to understand trends and interests. Canberra Raiders has, in conjunction with the National Rugby League, other clubs, Queensland Rugby League, New South Wales Rugby League, Country League of NSW and selected third parties, established a data storage architecture and data sharing platform for processing Personal Information with this aim (Rugby League Exchange).
3. WHAT TYPES OF PERSONAL INFORMATION MAY WE COLLECT?
The types of Personal Information Canberra Raiders may collect depends on the purposes for which such information is collected but may include (without limitation):
(a) your name, gender, date or birth, occupation, residential address, email address, telephone number and other contact details;
(b) memberships, subscriptions and attendance history at Canberra Raiders matches (whether you have used your membership to purchase tickets, or as a casual ticket purchaser);
(c) purchasing preferences and financial details which we collect when you buy tickets, purchase merchandise and/or as part of competitions and promotions.
Canberra Raiders will generally not collect Sensitive Information from you. However, where Canberra Raiders seeks to collect Sensitive Information from you, it will do so in accordance with applicable privacy laws, for instance by obtaining your consent for such a collection.
4. HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
Where it is reasonable and practicable to do so, Canberra Raiders will collect Personal Information directly from you (without limitation):
(a) when you order membership, tickets and/or merchandise through any of our online 'stores' or setup portals including but not limited to www.raiders.com.au, www.raidersshop.com.au and/or www.weareraiders.com.au
(b) For any online competitions and promotions through www.raiders.com.au including club official social media pages.
In addition to collecting Personal Information directly from you, we may also collect your Personal Information from:
(a) the NRL, QRL, NSWRL and selected third parties (for instance, Ticketek and Ticketmaster);
(b) Any other contracted third parties who collect Personal Information (for example CRRL SportingPulse registration system, Game Day POS systems and Club Corporate Network).
5. WHY DO WE COLLECT, USE, HOLD AND DISCLOSE YOUR PERSONAL INFORMATION?
Canberra Raiders collects, uses, discloses or holds Personal Information that is reasonably necessary for Canberra Raiders to perform one or more functions or activities as a club including (without limitation):
(a) organisation, conduct and promotion of matches involving Canberra Raiders (for instance, providing you information about upcoming ticket offers and deals for the next home matches);
(b) to enable us to confirm your identity;
(c) promotion and sale of Canberra Raiders products (for example membership, merchandise and registration);
(d) direct marketing of Canberra Raiders products or services; and
(e) direct marketing of Canberra Raiders corporate partners products and services.
We use, disclose or hold your Personal Information for the primary purpose for which it was collected, a related secondary purpose, or as otherwise required in accordance with applicable privacy laws (for instance, we may be required to disclose your Personal Information to a law enforcement agency).
6. WHO DO WE DISCLOSE YOUR PERSONAL INFORMATION TO?
Canberra Raiders may provide your Personal Information to third parties as part of our functions and activities including (without limitation):
(a) Delivery, courier and postal organisations: we may disclose your Personal Information to delivery, courier and postal organisations in order to deliver products/services you order;
(c) Law enforcement and emergency services agencies: we may disclose your Personal Information where required or authorised to do so by law, including in emergency situations and to assist law enforcement agencies with active investigations. We will always ensure that those to whom we disclose your Personal Information have the legal right to receive it.
(d) Canberra Raiders may engage email marketing providers, market research companies, promotions management and other data analytics companies to perform direct marketing on our behalf. You will always have the right to opt out of receiving promotional materials from us.
7. DISCLOSURE OF PERSONAL INFORMATION TO OVERSEAS RECIPIENTS
Canberra Raiders are unlikely to disclose Personal Information to overseas recipients unless there is a direct need to do so in relation to our reasons for collecting the information listed in section 5 above.
8. HOW IS YOUR PERSONAL INFORMATION SECURED?
We understand you have entrusted us with the protection of your Personal Information. As such, we take reasonable steps, with the assistance of the NRL, to protect your Personal Information from misuse, loss, unauthorised access, modification or disclosure. This includes engaging reputable third party service providers and ensuring that we engage (where possible and practical to do so) in best practice security systems and procedures.
9. ACCESS TO AND CORRECTION OF PERSONAL INFORMATION
You can access or correct your Personal Information through:
(a) your NRL Account profile; or
(b) by contacting Canberra Raiders/CRRL Privacy Officer via (02) 6253 3515 or firstname.lastname@example.org
NOTE: Please ensure that any written request for access or correction addressed to our Privacy Officer provides adequate detail that enables us to identify you as well as the specific Personal Information you want to access or have corrected. Where your request will incur costs, we may charge you a fee to cover those costs (for instance, reasonable staff costs in searching for, locating and retrieving the requested Personal Information). We will inform you of any such charges prior to your request being actioned.
In certain circumstances, we may refuse to provide you access to your Personal Information. Where we refuse you access, we will provide you with a written explanation as to the reasons for the rejection (for example, we may refuse to disclose Personal Information to you where such access would have an unreasonable impact on the privacy of other individuals, we are unable to identify you, or the information you refer to). In such cases we may offer you the opportunity to provide a record that will be stored by us, that notes your concerns and/or corrections.
10. INQUIRIES PROCEDURE
Email: email@example.com or Post: 2 Eade Street Bruce ACT 2617
At all times, privacy inquiries and complaints will be treated seriously, and dealt with promptly and confidentially.
1. The Privacy Act defines Personal Information as: 'Information or an opinion about an identified individual, or an individual who is reasonably identifiable:
a. whether the information or opinion is true or not; and
b. whether the information or opinion is recorded in a material form or not.'
2. Sensitive Information is a type of Personal Information and includes information about an individual's: health (including predictive genetic information); racial or ethnic origin; political opinions; membership of a political association, professional or trade association or trade union; religious beliefs or affiliations; philosophical beliefs; sexual orientation or practices; criminal record; biometric information that is to be used for certain purposes; biometric templates.