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Frequently Asked Questions

New Members

How do I join for 2021?

1.   Online - Visit the ‘Packages’ section to view 2021 packages and inclusions.

2.   Call – (02) 6253 3515

Can I purchase a membership as a gift?

Yes, it is the perfect gift for any Raiders fan! Before you sign them up, please take note of the following to ensure the process is a smooth one for you;

i) Ensure that you create the membership under the recipient's name.

ii) An automatic confirmation email is sent to the registered email address once the application is received. If you do not wish for the recipient to receive any communication until the present is received, please ensure you register an alternate email address and contact number until they’ve received their gift.

iii) After this time, you or the recipient can contact us to update their details.

If you require a gift certificate, please contact the Membership Team with the name(s) of the members requiring a gift certificate and the address you would like it posted to.

How do I choose my seats and when will they be allocated?

If you sign up online, you will be able to view the interactive seat map to select your own seats.

If you join by posting an application form to Huawei Raiders Centre you will be allocated the best available seats based on your seating preferences provided.

How will I know if I have successfully renewed my membership?

Members will receive a confirmation via email, if an up-to-date email address is supplied, to confirm the receipt of their renewal. If you do not receive a receipt, please contact us to ensure we have a correct and unique email address for each person you have renewed/purchased for.

Renewing Members:

Go to the Renew/My Account link and find your invoice to renew your membership. All individual members and primary account holders, if part of a family or group membership, will be sent a renewal letter during the renewal period and will be emailed, with instructions on how to renew for 2021.

For members wishing to renew their same seats for season 2021 from season 2020, the same seat cut-off will be on 20 November 2020.

2020 Members on the Rolling Renewal Program will have payments deducted commencing from the 13th of October 2020.

How do I secure my same seats for 2021?

For members wishing to renew their same seats from round 1 2020, the same seat cut-off is 20 November 2020. To keep your seat, some form of payment either upfront or initial instalment if paying via monthly instalments must be received by this date.

After this date, any seats previously belonging to 2020 members who have not renewed will automatically be made available to the public for allocation to upgrading and/or new members.

What if I’m looking to change seats for 2021?

Renewing members looking to change seats are still encouraged to renew before the same seat cut-off closes on 20 November 2020. This will ensure their seats from 2020 are secured, in the event preferred alternate seating is unavailable.

The seat change window will be open from 24 November to 26 November after the same seat cut-off has closed. All members looking to change seats will have an opportunity to do so during this period.

Members will be reminded via email and provided instructions on how to select alternate seating themselves online. If a member changes their seating during the seat change window, their 2020 seats will no longer be available to them. If a member does not select alternate seats during the seat change window they will retain their 2020 seats for the 2021 season.

Additional assistance will be available from the Membership Team should you experience any difficulties during this period.

If I have a credit from 2020 membership, how was my account credit calculated?

Non-access members were not eligible for account credit as their membership entitlements were delivered in full. All other membership types were calculated based on what the club was unable to fulfil as per what was advertised as 2020 benefits. (e.g. Round 1 2020, pack merchandise, discount offers, member events etc.)
Account credit is not transferrable and can only be redeemed by the person whose name is on the membership account.

How do I redeem my credit for 2021?

If you are eligible for a credit and are part of an automatic rolling renewal plan, your credit will automatically be discounted off the total cost of your membership. If you are paying on monthly instalments, your credit will be evenly split over the 8 months.

If you are not on a payment plan and renew your membership online, you can select to pay with your account credit at the check-out. If you wish to renew your membership over the phone, our friendly membership team will be glad to assist you. 

General Member Info:

When will I receive my members pack?

Due to the effects of COVID-19 restrictions on interstate and international postage, packs should start reaching members from late January 2021. Packs will be sent to the address listed on the individual account or family head’s account if part of a family membership. Membership packs are sent through Australia Post from our supplier in Melbourne. Delivery can take up to 21 business days.

Delays will be expected with membership purchases between December and January due to public holidays and office shutdown. 

Is my membership transferable?

If you are unable to attend a Raiders home game at GIO Stadium, you can lend your membership to a friend or relative to use. Please see our print-at-home ticket information for assistance.

Please note, entry to the stadium is subject to the classification of the membership (e.g. an adult cannot enter on a junior membership).

To arrange a ticket upgrade for junior and concession memberships, present your junior or concession membership to the Box Office on game day. A small upgrade fee will apply.

Please also be aware of government health restrictions when looking to attend games in 2021, as these can impact your ability to attend.

Can I sit with friends who are also signed up for membership?

If you have a general admission membership, you can sit in any seat in the general admission area upon arrival to the game, making it easy to sit with friends and family on game day.

If you wish to sit in reserved seats with members who are part of a separate order it is recommended you contact the Membership Team to discuss and confirm your seat request.

Which Concession Cards do you accept?

If you have a Full time Student Card, Seniors Card or Pensioners Card you are eligible for a concession membership.

Appropriate proof of concession must be available for display on ground entry for each game you attend.

What is a family membership?

When you see ‘Family 1A + 1J’ or ‘Family 2A + 2J’ this represents a family membership. Family memberships can only be purchased in multiples of one adult and one junior. 

Do you accept companion cards?

Companion card holders are eligible for complimentary entry to Raiders home games at GIO Stadium, however, are ineligible for member benefits unless paying as a member. A valid Companion card must be electronically provided to the membership team at the time of purchase.

If you are a Companion card holder or require special needs and/or wheelchair seating, please contact the Membership Team for assistance.

If you already have a membership and wish to apply for an additional companion membership, you must do so during business hours. This service is not available on Game Days.

Payment Options

How can I pay for my membership?

Online: Through www.raiders.com.au/membership with debit/credit card

Call: (02) 6253 3515 with debit/credit card

Mail: To Raiders Membership Team, PO BOX 300 Civic Square, ACT, 2612

Please note that some credit card fees may apply.

What is the Rolling Renewal Program?

The Rolling Renewal is our automatic payment system which “rolls over” your existing package for the upcoming season. The Rolling Renewal subscription is an automatic opt-in for all members who pay with a valid credit card (VISA, Mastercard or American Express) either upfront or where applicable via monthly instalments. The Rolling Renewal will occur on Tuesday 13 October 2020.

You will receive written notice at least 14 days prior to the payment of the Rolling Renewal, which will outline all of your details for the package that will be renewed including the pricing for the upcoming season. Members can choose to opt-out upon receiving their written notice, any time prior to Friday 9th October 2020 when the payment will be automatically deducted from the credit card on file. If you wish to make any changes to your package, you should also contact the membership team during this notice period.

I’m on the Rolling Renewal Plan, how do I update my contact or payment details?

Payment details can be updated online through Your Account, however email notification to Raiders Membership is required as well at membership@raiders.com.au. Alternately you can contact the membership team on (02) 6253 3515.

Game Day:

How do I get to and from Raiders home games at GIO Stadium?

GIO Stadium Canberra is located on Battye Street in Bruce, ACT.

Taxi

Taxis are permitted to drop-off patrons using Battye Street on the West side only. Drop-off location is approximately 75 metres from the Western gates. Taxis are available on conclusion of the match from the West side only, in front of the AIS Arena.

Car

Public car parking is available at a number of locations around the GIO Stadium precinct. Parking is managed by GIO Stadium and car park attendants are present to assist in guiding cars into car spaces. Members are responsible for the security of their own vehicles and are reminded not to leave valuables in their cars. Car parking costs for 2021 are $10 per game.

Patrons are reminded to park legally at Raiders matches and Video Message Board’s (VMB’s) will be in place from time-to-time saying, “delays expected” and “park legally”. Territory Venue and Events (and their appointed contractors) are responsible for the venue Traffic Management Plan and GIO Stadium’s website has parking information and maps to assist patrons to park in controlled car parks.

Bus

Public buses are available on Game Day to get to GIO Stadium. Bus use will be free when you present your Game Day ticket/membership card. Please visit the Transport Canberra Website for more information about bus timings and schedules. Buses will only arrive and depart from the eastern side of the stadium.

Can I still access the venue if I leave my membership card at home?

Yes, absolutely. You will need to queue at the Western or Eastern Membership & Corporate enquiry windows adjacent to the Box Office at the stadium (on game day) with photo identification, and request that a replacement ticket is issued for your seat(s).

This process only applies at Raiders home games at GIO Stadium, prior to kick off for the NRL Premiership game. Please note a printing fee may apply.

How do I replace my members card if it’s lost or stolen?

If you've lost your members card or it’s been stolen, please contact the Membership Team to arrange a replacement card. The barcode of the original card will be cancelled and a fee of $15 will apply for the replacement of each lost card. The new membership card will be posted to you, which can take up to 21 business days.

What is the Members Lounge?

The Members Lounge is an area offered exclusively to Raiders Members. Members can access the Lounge, located in the Mal Meninga grandstand or the Gregan-Larkham stand, by presenting their members card upon entry. In the air conditioned/heated Members Lounge you can access food and beverage outlets, listen to the pre-game interview, enter weekly prize draws and partake in activities suitable for all ages at select games.

Please read the game day guide each week to know which lounge will be open for the corresponding game and what the entertainment will be.

How do I purchase additional tickets for a game at GIO Stadium?

All additional tickets for the Raiders home games at GIO Stadium are sold through Ticketek.

If you are a non-ticketed member, or a Bronze 4 to 6 game member that has used all your ticketing entitlements, please contact the Raiders Membership Team to discuss membership upgrade options. Or simply purchase additional tickets through www.ticketek.com.au.

Membership is the cheapest option if you’re attending more than one Raiders home game at GIO Stadium. As a result, we do not offer tickets at a discounted rate. Encourage your friends and family to join as a Raiders member to ensure they too get the best value when attending Raiders home games at GIO Stadium.

Memberships are so much more than just a ticket to the game, please visit the packages page for more information. 

Who do I ask for assistance on game day?

If you have a general membership enquiry before kick-off visit us at the Membership information stand (West) or the Membership & Corporate enquiry windows (East/West), next to the Box Office on arrival.

Alternatively, you can speak with any official customer service, security or other staff member and they will be able to provide further assistance/direction.

We're committed to a providing a safe, fun and positive match day experience so report any anti-social, illegal, dangerous, disruptive or offensive behaviour at a Raiders home match by sending a text message with your location to GIO Stadium's Report it to Sort it on: 0455 883 228.