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Membership Card FAQ's

2022 Raiders members should begin to receive the electronic version of their membership card for season 2022. These will be sent to your mobile phone number you have supplied with your membership and can be saved onto your phone for use throughout the 2022 season. The text message will be sent from MYPASS.

Please see below some FAQ’s regarding Match Access at GIO Stadium.

If I can’t attend a match, am I able to pass my membership onto someone else?

Absolutely. Memberships are fully transferable if the membership is used by the correct price type, for example, an Adult must use an adult pass, a junior a junior pass etc.

If you are looking for someone to attend a single match using your membership, the best way to share your seats is to Print your Ticket at Home. This way you don’t have to give someone access to your membership card for the whole season and can easily pass on your membership for the one match.

I received multiple Membership cards on my Mobile Device, how do I pass them onto the people that need them?

There are multiple ways this can be done, the easiest of which is to Forward the text message with membership card link, so that the person receiving it can save It onto their device.

How do I save the membership card on my phone?

You can save the card on your phone by clicking the link in the text message and then either taking a screenshot of the card and Barcode or save it to your wallet. There will be prompts on your device to save it to your wallet on your device.

I’ve lost my card; do I need to order a new one?

No. If you have lost your physical membership card you can either Print your Tickets at home, or alternatively use the electronic version of your membership card.

If you believe your membership has been stolen, then please contact us at membership@raiders.com.au

How do I use my membership card?

Membership cards are easy to use. If your membership card has a barcode, then all you must do is walk up to the turnstiles and scan the barcode. Your card will include your seat details (Bay, Row, Seat).

 

If you have any further enquiries please feel free to contact us at membership@raiders.com.au 

Acknowledgement of Country

Canberra Raiders respect and honour the Traditional Custodians of the land and pay our respects to their Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on the lands we meet, gather and play on.

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